TSB spokeswoman blames 'unexpected volumes of traffic' for temporary crash as the promise of a seamless transition fails to materialise
TSB was hit by teething problems on its launch morning as technical issues caused the bank's website to crash, meaning customers were unable to access their accounts online.
A surge of traffic to the website and those of other banks in the Lloyds Group caused the problems, undermining the promise of the chief executive, António Horta-Osório, of a "seamless" transition as TSB was relaunched.
Customers at Lloyds and Halifax were also affected by the glitch, which left some unable to even load the websites and others unable to log in. Only the Bank of Scotland website was unaffected.
A spokesperson for the group said: "We are experiencing an issue with our internet banking service this morning, which has affected the ability of some customers to log on successfully.
"We are working to resolve this as quickly as we can and we apologise to customers for the inconvenience this will have caused. Our branches, telephone banking and cashpoint facilities have not been affected in any way."
On Saturday night the websites were closed as final technical work was done ahead of Monday's official return to the high street of the TSB brand, which came with the opening of the first rebranded stores. Other branches will follow in the first three days of the week.
Article Source : http://www.guardian.co.uk
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